Cleveland Heights, OH
We need a skilled administrative person to answer phones, process contracts, apply payments, print materials, etc. to be used for funeral services
This is a very busy, fast paced funeral home with large staff with several moving parts. Must have the ability to learn and adapt quickly and work in a fast paced environment. Computer skills are a must. Internal systems will be trained and taught.
- Schedules meetings.
- Makes travel arrangements.
- Plans events
- Completes management expense reports.
- Responds to inquiries in writing and or verbally.
- Pulls monthly reports.
- Enters contract details into information system and maintains other related documents.
- Orders and checks memorial to ensure accuracy.
- Processes annual funeral home and cemetery license renewals
- Codes and scans invoices
- Processes accounts payable and other accounting support transactions.
- Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team member.
- Schedules call-in appointments for Sales
- Files and maintains customer information.
- Maintains office and facility supplies as well as fax machines, copiers and network printers.
- Prepares daily schedules.
- Administers HR processes including new hire paperwork, background checks and bonus processing.
- Maintains processes to ensure compliance with policies and procedures including SOX administration and audit.
- Trains others on policies, procedures and new company initiatives.
- Maintains a friendly attitude offering assistance and guidance to all persons entering the location.
- High school diploma or equivalent Experience
- 3 years of experience working in a customer-focused and fast-paced professional environment.
Knowledge, Skills and Abilities
- Must have advanced computer, internet and word processing
- Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
- Ability to handle confidential and sensitive information with discretion.
- Effective communication skills, both orally and in writing
- High level of compassion and integrity
- Ability to follow instructions and work with minimal supervision.