Job title: Sr. Joint Issue Resolution Process Analyst (PID 1468)
Job type: Temporary
Emp type: Full-time
Expertise: IT - Technical
Pay interval: Hourly
Pay rate: USD $55.00
Location: Washington, DC, USA
Job published: 10/02/2020
Job ID: 32242
Contact email:,

Job Description

Labor Category: Project Manager

Location: Washington, DC, USA


Job Overview/Activities:

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Sr. Joint Issue Resolution Process (JIRP) Analyst. Supports Solution Experts (SEs) with CMIO-Clinical Informatics, organizing and preparing items for Joint SaAB, including ensuring the ready for SaABchecklists and Remedy ticket fields are completed. The primary responsibility of the Sr. JIRP Analyst will be to assist the SE team with coordination back and forth with the clinical councils and/or DoD functional champions to ensure concurrence with proposed content and configuration changes and enhancement requests. The Sr. JIRP Analyst will be accountable to manage Remedy tickets and the Joint SaAB Sharepoint site ticket information in collaboration with the SEs and the FEHRM.



Minimum qualifications:

Minimum of 10 years of experience. An additional 8 years of relevant experience may be substituted for degree requirements

Strong leadership, written/oral communications, analytics, data gathering and organization skills

Experience managing Information Technology related projects

Well versed in life cycle and project management methodologies

Experience in monitoring, tracking and documenting progress with assigned tasks

Able to identify and mitigate risks


Educational Requirements:

Bachelors degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline


Additional qualifications:

Experience with VA or DoD

Experience implementing Electronic Health Records; especially in help desk support or ticket management processes

Hands on experience with: change management, Microsoft Project, Excel, PowerPoint, and SharePoint