Job title: Role Joint Issue Resolution Process Manager (PID 1434)
Job type: Temp-To-Perm
Emp type: Full-time
Expertise: IT - Technical
Pay interval: Hourly
Pay rate: negotiable
Location: Washington, DC, United States
Job published: 08/17/2020
Job ID: 32237
Contact email:,

Job Description

Labor Category: Project Manager


May temporarily work remote as prescribed by company and local COVID-19 guidelines


Job Overview/ Activities

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Joint Issue Resolution Process (JIRP) Manager responsible for assisting the VA CNIO (Chief Nursing Informatics Officer) and Solution Expert (SE) team leads in the management of the VA/DoD Joint SaAB (Sustainment and Adoption Board).


This support includes the following activities: 

assist with the end-to-end ticket management process documentation, such as standard operating procedures (SOPs); 

ensure change requests properly routed (e.g., to VA solution experts or DoD solution owners; 

ensure all change control documentation is accurate and complete; 

follow various change requests from initiation through closure (i.e., publication to Cerner Production); 

attend and participate in the change control meetings (VA change control, issue triage, scrum, SaAB); 

cover change control activities as assigned.


Requirements / Minimum qualifications:

• Minimum of 10 years of experience. An additional eight (8) years of relevant experience may be substituted for degree requirements

• Strong leadership, written/oral communications, analysis, data gathering and organization skills

• Experience managing Information Technology related projects.

• Well versed in life cycle and project management methodologies.

• Experience in tracking costs, schedule, and performance progress.

• Able to identify and mitigate risks.

• Clinical experience in a healthcare setting



Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline


Additional qualifications:

• Experience in the VA

• Experience implementing Electronic Health Records

• PMP Certification or equivalent PM experience


Executive Personnel Services, Inc. is an Equal Opportunity Employer M/F/D/V