Digital Marketing Specialist I

Supports customer and field service requests for various SCI consumer-facing websites. Engages with customer and associates to understand the true need and find the ideal resolution, following the processes for taking inquiries, triaging requests, escalating support issues, and handling fixes through the content management system.

Responsibilities

• Answer and respond to customer and field requests via phone and email.
• Provide support and training to the field using the company intranet, phone, Webex and email.
• Answer technical, program, and product questions; troubleshooting and resolving or escalating as appropriate.
• Manage various customer and internal request queues independently.
• Update and create website and/or social content utilizing CMS, DAM, Photoshop and Facebook.
• Resolve field and customer requests in a timely manner to meet team service level agreements (SLAs) and key metrics including customer surveys and net promotor scores (NPS).
• Determine and report website defects, platform communication errors and gaps in processes, working with developers as needed to identify and resolve technical issues.
• Cooperate with external teams for completion of digital and marketing projects to support organic and paid leads.
• Help maintain and update applicable intranet pages, creating additional training materials as needed.
• Manage location acquisition and/or onboarding process, working with vendors and location to train and equip them for website or program launch.

Education & Experience

• Bachelor’s degree in Marketing, Communications, Business or related discipline preferred.
• 1-2 years customer service or website/technical support experience.

Skills & Expertise

• Ability to work in a demanding, complex, and fast-paced environment.
• Must be able to prioritize multiple tasks to completion, assess time frames and work both independently and with a team.
• Demonstrate a commitment to service excellence and continuous improvement.
• Possess good judgment, strong planning and organizational skills.
• Proactive and inquisitive critical thinker, willing to ask for help when needed.
• A clear communicator who is tech-savvy and able to work across multiple applications seamlessly.
• Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude.
• Proficient in Microsoft Office Suite, Microsoft Outlook, Windows, Webex and Cisco applications.
• Knowledge and understanding of Internet Explorer, Chrome, Safari, iOS and Android, and Facebook.
• Experience with Sitecore or other CMS, asset management systems, Azure, Photoshop, incident management systems, SQL, Sharepoint a plus.

Labor Category: Business Analyst, Senior (GS)

Location: 811 Vermont Ave., DC

Role: Operations Support (PID 151.b)

Job Overview/Activities

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program.

Support the senior leadership with a broad variety of tasks including organizing action items needing their attention, tracking action times to closure, composing and preparing correspondence, coordinating data calls, provide senior level schedule, dashboard, and reporting support.

Requirements

Minimum qualifications:

• Minimum of 5 years of experience. An additional 8 years of relevant experience may be substituted for degree requirements
• Ability to organize and prioritize activities, with a sense of urgency and attention to detail
• Experience working in a fast-paced fast-changing environment, with demonstrated ability to meet deadlines
• Strong decision-making skills and a proactive approach to problem solving
• Excellent verbal and written communications skills

Education Requirements:

• A Bachelor’s Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline

Additional qualifications:

• Experience in the VA
• Experience as an executive assistant or similar administrative support experience is a plus
• Experience implementing Electronic Health Records

LCAT      Business Analyst, Senior (GS)

Location   811 Vermont Ave., DC

Role      Operations Support (PID 151.c)

Activities   

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program.

Support the senior leadership with a broad variety of tasks including organizing action items needing their attention, tracking action times to closure, composing and preparing correspondence, coordinating data calls, provide senior level schedule, dashboard, and reporting support.

Requirements   Minimum qualifications:

•   Minimum of 5 years of experience. An additional 8 years of relevant experience may be    substituted for degree requirements

•   Ability to organize and prioritize activities, with a sense of urgency and attention to detail

•   Experience working in a fast-paced fast-changing environment, with demonstrated ability to    meet deadlines

•   Strong decision-making skills and a proactive approach to problem solving

•   Excellent verbal and written communications skills

•   A Bachelor’s Degree in Operations Research, Mathematics, Computer Science, Cost Accounting    or related scientific or technical discipline

Preferred qualifications:

•   Experience in the VA

•   Experience as an executive assistant or similar administrative support experience is a plus

•   Experience implementing Electronic Health Records

Education Requirement:

•   A Bachelor’s Degree in Operations Research, Mathematics, Computer Science, Cost Accounting    or related scientific or technical discipline

Job description

We are looking for a Utility Worker to join our team!

Job Overview:

The Utility Worker is responsible for maintaining kitchen work areas, equipment and utensils. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

• Washes dishes by hand or places them in a dish washing machine.
• Washes work tables, walls, refrigerators and meat blocks.
• Sweeps, mops, cleans and vacuums floors.
• Removes trash and garbage to designated areas.
• Transfers supplies and equipment within and between storage and work areas such as pantry and dish room.
• Cleans equipment using specific chemicals to ensure sanitary standards.
• Polishes silver.
• May wash pots.
• Complies with all Sodexo HACCP policies and procedures.
• Attends all allergy and food borne illness in-service training.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Physical Requirements:

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

Significant walking or other means of mobility.

Ability to work in a standing position for long periods of time (up to 8hours).

Ability to reach, bend, stoop, push and/or pull, and frequently lift up to35poundsand occasionally lift/move 40 pounds

APPLY NOW FOR IMMEDIATE CONSIDERATION!

Job Type: Full-time

Pay: $10.88 per hour

Labor Category      Cyber Security Engineer, Senior

Location      Washington, DC

Role         Infrastructure Engineer PID 1177.b

Activities

The Infrastructure Engineer will be part of the team supporting the Veteran Affairs Electronic Health Record Modernization (EHRM) program.

Key Responsibilities:

• Support the implementation and testing in back-to-back Go-Live events through assuring the accuracy and coordination of Port Protocol and Service Management (PPSM) documentation and connectivity tests according to an established schedule.
• Create, track, and troubleshoot network and firewall change requests.
• Coordinate and facilitate engineering connectivity events between multiple technical stakeholders.
• Track, document, and run to closure firewall tickets. Document processes, procedures, and troubleshooting event logs.
• Complete PPSM documentation and connectivity tests per an established schedule.
• Create, track, and troubleshoot network and firewall change requests.
• Coordinate and facilitate engineering connectivity events between multiple technical stakeholders.
• Track, document, and run to closure firewall tickets.
• Document processes, procedures, and troubleshooting event logs.

Position Requirements:

• Minimum of 10 years of experience. An additional 8 years of relevant experience may be substituted for degree requirements.
• Be able to create strategies and plans for integration of multiple IT systems/subsystems into an operational unit, ensuring full functional and performance capabilities are retained.
• Able to coordinate with development and user teams to assess risks, goals and needs and ensure that all are adequately addressed.
• Experienced in introducing new hardware or software into a new or existing environment while minimizing disruption and mitigating risks.
• Able to be cost conscience as well as addressing goals.
• Experience managing Information Technology related projects.
• Experience in lifecycle, project management and SDLC methodologies to deliver software.
• Experience in tracking costs, schedule, and performance progress.
• Ability to identify and mitigate risks.

Highly Preferred Skills and Experience:

• Experience supporting the Department of Veterans Affairs is highly desired.
• Experience with implementing Electronic Health Records.
• Strong applied experience in the DISA PPSM process.
• Expertise in networking, protocols, and how technologies interact.
• Expertise in troubleshooting network connectivity issues.

Education Requirement

• Bachelor's degree in Engineering, Computer Science, Systems, Business, or related scientific/technical discipline.

Role: Healthcare Host-Hostess

Location: Pasadena, TX

Description:

• The Healthcare Host/Hostess will be responsible for
• Effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock.
• Major responsibility includes delivering meal carts to patient units,
• Aiding in the meal set-up at bedside,
• Discarding of soiled trays,
• Taking inventory of nourishment area,
• Stocking the nourishment area and
• Accurately operating technical equipment.
• Also responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks.
• In addition, they will be responsible for cashiering in the cafeteria.

Apply Now for Immediate Consideration!

We are looking for an experienced Construction Project Manager to plan and supervise a wide range of construction projects from start to finish. The Project Manager will plan, organize and oversee construction procedures and ensure they are completed in a timely and efficient manner, according to requirements and without exceeding budget.

An excellent Construction Project Manager must be well-versed in all construction methodologies and procedures and able to coordinate a team of professionals of different disciplines to achieve the best results.

The ideal candidate will have an analytical mind and great organizational skills.

About the Position

Primary Tasks and Responsibilities

Collaborate with engineers, architects etc. to determine the specifications of the project

Negotiate contracts with external vendors to reach profitable agreements

Obtain permits and licenses from appropriate authorities

Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations

Plan all construction operations and schedule intermediate phases to ensure deadlines will be met

Acquire equipment and material and monitor stocks to timely handle inadequacies

Hire contractors and other staff and allocate responsibilities

Supervise the work of laborers, mechanics etc. and give them guidance when needed

Evaluate progress and prepare detailed reports

Ensure adherence to all health and safety standards and report issues

MINIMUM REQUIREMENTS

Education
• Bachelor’s Degree in business related field (Preferred).

• Project Manager Certification (Preferred)

Experience
5 Years of construction management experience managing budgets and schedules

Knowledge, Skills and Abilities

• Proven experience as construction project manager
• In-depth understanding of construction procedures and material and project management principles
• Familiarity with quality and health and safety standards
• Good knowledge of MS Office
• Familiarity with construction/ project management software
• Outstanding communication and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• BSc/BA in engineering, building science or relevant field
• PMP or equivalent certification will be an advantage

Labor Category: Project Manager

Location: 1100 1st Street, Washington, DC

Role: Stakeholder Engagement Sustainment Analyst (PID 1551)

Job Overview/Activities   

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program and support joint SaAB change management (CM) process and field-facing CM activities to directly support the OEHRM CM team. Activities include: determine downstream and upstream change impacts; address site communication needs determined by the joint SaAB change approvals; develop site communication materials related to approved changes in conjunction with the SEs and the SOs and the correlating DoD team; support distribution of 508 compliant FFCM sustainment artifacts; maintain sustainment online repository with site communication sustainment artifacts.

Requirements   

Minimum qualifications:

• Minimum of 10 years of experience. An additional 8 years of relevant experience may be substituted for degree requirements
• Strong leadership, written/oral communications, analysis, data gathering and organization skills
• Experience managing Information Technology related projects.
• Well versed in life cycle and project management methodologies.
• Experience in tracking costs, schedule and performance progress.
• Able to identify and mitigate risks.

Educational Requirements:

• Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline

Additional Requirements:

• Experience in the VA
• Experience implementing Electronic Health Records

Labor Category: Project Analyst

Location: 1100 1st Street, Washington DC

Role: Process Modeling Analyst (PID 1722)

Job Overview/Activities

Support the Department of Veterans Affairs (VA) Electronic Health Record Modernization (EHRM) program as a Process Modeling Analyst. Provide support to the Business Process Modeler, aiding with documentation and collection of future workflows and integration points that support change management and training improvements.

Requirements

Basic qualifications:

•Must have 5 years of professional experience, 8 additional years of relevant experience may be substituted for education

•Must have knowledge in how to plan, analyze and evaluate the effectiveness of operating programs

•Must be able to use source data to evaluate the effectiveness of programs and business processes

•Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations

Educational Requirements:

•Bachelor’s Degree in a Business discipline

Additional qualifications:

•Experience in the VA

•Experience implementing Electronic Health Rec